REGIONAL FEATURES AND FACTORS OF INFLUENCE ON THE USE OF E-GOVERNMENT SERVICES BY THE RURAL POPULATION
Issue № 7, 2023, article № 12, pages 110-119
Section: Development of rural territories
Original language title: РЕГИОНАЛЬНЫЕ ОСОБЕННОСТИ И ФАКТОРЫ ВЛИЯНИЯ НА ИСПОЛЬЗОВАНИЕ СЕЛЬСКИМ НАСЕЛЕНИЕМ УСЛУГ ЭЛЕКТРОННОГО ПРАВИТЕЛЬСТВА
Abstract: The study was carried out in order to substantiate the choice of state regional policy mechanisms to achieve the goals of sustainable development in the direction of the active use of e-government services by the rural population of Russia based on the identification and analysis of the needs of the population and emerging problems. The materials of the study were the results of the Federal statistical observation on the use of information technologies and information and telecommunication networks by the population of Rosstat for 2018 and 2021. It was noted that the COVID 19 pandemic not only contributed to the increase in the activity of rural residents in using e-government services, but also exacerbated the existing problems. The paper analyzes the regional features of the dynamics of the share of the rural population using e-government services during the COVID 19 pandemic, defines the parameters that determine the dependence of the studied dynamics on factors that reflect both the quality of services provided in electronic form and the dynamics of the share of the population that refused e-government services for reasons for failure in regions with similar type-forming features. Six classification groups of regions have been formed that differ in the dynamics of the process of involvement of the rural population in the use of e-government services. The relationship between the dynamics of the use of state and municipal services in electronic form by the rural population and the dynamics of the level of satisfaction with the quality of the provision of these services in the regions of the Russian Federation, as well as the dynamics of the share of the population who refused e-government services for various reasons, was revealed. Based on the results obtained, state policy measures for regional authorities are substantiated, which can contribute to an increase in the share of rural users of state and municipal services in electronic form.
Authors: Bylina Svetlana Gennadievna